One of the most frustrating set of issues I have to deal with as an MLA are those surrounding health care. First off, the separation of the “policy” branch in the Department of Health and Wellness from the “operations” side in Health PEI gives both sets of administration ample opportunity to point fingers of accountability at each other. The administration of health care in PEI is done by a huge bureaucracy, and change appears even more difficult than in most government departments. Also, everyone in the system is acutely aware of the legal ramifications of mistakes and in constant CYA (cover-your-ass) mode. I’ve spoken with people at the end of their careers who have worked across many different aspects of health care, and most have thrown up their hands in despair that any meaningful changes can be made because “it’s just too big”.
This said, there are also a tremendous number of skilled, dedicated professionals – and I also get a lot of feedback on how great people’s experiences are in the PEI health system. Also, if you ask any front line worker in health care they will give you a long list of practical changes that can be implemented to improve health care and save money.
One of the challenges I think that bureaucrats face is receiving detailed compliments and complaints; to boost morale, give them the information needed to make change, and ensure that patients get the help they need in a timely fashion.
Do you know how to provide “feedback” – compliments and complaints – to Health PEI? I didn’t until recently, but probably the best way is using the Health PEI online feedback form at this link: http://www.healthpei.ca/feedback.php
You can download the Health PEI Compliments and Complaints pamphlet by clicking here or on the image below.
One of the things you see missing from the Health PEI feedback process is the ability to call someone to verbally submit a compliment or complaint. You can try the “general inquiry” contact information – and hopefully that will get your message through:
16 Garfield Street
PO Box 2000
Charlottetown, PE C1A 7N8
A better way may be to contact the Patient Navigator directly with your concerns.
The patient navigator function in Health PEI was created in the summer of 2016, and serves the following purpose.
“The patient navigator service supports individuals and caregivers, helping to connect them with the right health care provider. The patient navigator will work to identify and reduce barriers that prevent patient’s timely access to health services.
The patient navigator will:
- liaise with health care providers and programs who can support you;
- help you find and access community resources;
- act as a single focus point for coordination of health care services you require; and
- answer your questions about the health care system.”
Contact the patient navigator using the information below.
16 Garfield Street
PO Box 2000, Charlottetown, PE C1A 7N8
Toll free: 1-844-8823141
Telephone: (902) 620-3418
Fax: (902) 368-6136